Shipping & Returns
We ship via FedEx and FedEx Freight Services
Please allow 2 to 4 weeks for delivery
We use FedEx and FedEx Freight as our carrier to help ensure quality fast shipping, but sometimes even with the best carriers, packages can arrive slowly. Please contact us before you place your order if your package needs to arrive more quickly.
Sooner:
If you need something sooner, let us know before you place your order and we will do our best to accommodate you.
Timing:
Shipping times during peak season are usually 2-4 weeks.
Disclaimer:
Even with our best efforts, we cannot guarantee when your merchandise will arrive quickly.
Communication:
We usually communicate by email to you. So when you communicate with us, please provide us with your email address, your order number, and a phone number where we can always reach you. If you prefer to speak to someone on the phone, please contact us with your phone number, location, and the best time to call and we will get back with you.
Shipping Costs:
Our prices include shipping on all Knights 5 Foot or smaller. On the 6 Foot and 7 Foot Knights, an additional shipping charge is required for a Residential address and the box must be checked. If it is a Commercial address, there is no additional shipping charge.
Return Policy
If you receive a damaged shipment, you must report it to us immediately upon receipt of the shipment. On the 5 Foot, 4 Foot, 3 Foot, 2 Foot & 1 Foot Knights: Do NOT refuse shipment. We will file a damage claim with the carrier and send you instructions via email on what to do with the damaged item. Once the damage is confirmed by the carrier or claim honored, we will ship a replacement or refund your payment. If you receive a defective item, you must report it to us within 7 days of your receipt of the shipment. We will send you instructions via email regarding returns and arrange for reshipment, even exchange, or store credit. A return must be authorized in advance. Do not refuse a shipment unless we authorize it in advance. If you receive an order but decide not to keep it within 7 days of your receipt and there is nothing wrong with the shipment, you may return it to us but you must pay for the return shipping plus the original shipping charge plus a 20% restocking fee.
7 Foot Knight Disclaimer
Please open and inspect your Knight when it is delivered before signing for the package. If the product is not inspected at the time of delivery, and ends up being damaged, we will be unable to accept it for return. Do NOT sign delivery receipt if you refuse the Knight. Refunds:
If you paid by credit or debit card, our merchant bank will mark your payment or refund your credit/debit card account in the name of Descrufust Merchandising. Please scrutinize your credit card bill carefully for this name and the amount of your purchase. Refunds usually appear on the credit card statement in the credit card cycle that begins after your order has been placed with us, or the one thereafter. That means if you place an order in January, your refund will likely appear in your credit card statement in February or March.
Sale Items
Please note that items marked at a sale price on the site are considered a FINAL sale.
Cancellation Policy:
An order may be canceled if the order has not been shipped. Payment will be refunded or you may request a store credit. If an order has been shipped, please refer to the return policy.
"No Tolerance" Fraud Policy
In an effort to protect our customers and aid the FBI in Cyber Crime Prevention, we have developed a sophisticated and powerful ANTI-FRAUD PROGRAM. Our program utilizes the latest in anti-fraud profiling technology.
Information received - voluntarily and involuntarily - during fraudulent or suspicious credit card activity is tracked and stored in our database. Geographical, habitual, and other profile information is then analyzed by sophisticated software in a multitude of ways.
The information processed which relates to fraudulent activity is used to prevent further criminal acts as well as aid authorities in the apprehension of criminals.
7 Foot Knights
